Shipping & Returns
Delivery FAQ
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, contact us at info@brightdarkcreative.com. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders FAQ
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at info@brightdarkcreative.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@brightdarkcreative.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@brightdarkcreative.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@brightdarkcreative.com with photos of wrong/damaged items and we’ll sort that out for you.
Privacy Policy
Effective Date: December 22, 2024
1. Introduction
Bright Dark Creative (“Company,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, brightdarkcreative.com (“the Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect information about you in various ways, including:
• Personal Data: Personally identifiable information, such as your name, email address, mailing address, phone number, and payment information, that you voluntarily provide when you register on the Site, place an order, subscribe to our newsletter, or contact us.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and pages viewed.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase services from the Site. We store only limited financial information; otherwise, our payment processor stores all financial information, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device if you access the Site from a mobile device.
• Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
3. Use of Your Information
We use the information we collect to:
• Provide and Manage Services: Facilitate account creation, process transactions, and manage your orders.
• Communication: Send you administrative information, respond to inquiries, and provide customer support.
• Marketing and Promotions: Send you marketing and promotional communications, with your consent, about our products and services.
• Personalization: Customize your experience on the Site and deliver content and product offerings relevant to your interests.
• Analytics: Monitor and analyze usage and trends to improve your experience with the Site.
• Security: Protect the Site and our users from fraudulent activity and enhance security.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations:
By Law or to Protect Rights: If we believe disclosure is necessary to comply with legal obligations, protect our rights, or respond to legal requests.
Service Providers: We may share your information with third-party vendors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.
5. Tracking Technologies
Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies to collect and store your information. You can control the use of cookies at the individual browser level.
Website Analytics: We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first-party and third-party cookies to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content, and better understand online activity.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe
Terms of Use
Last Updated: Dec 22, 2024
1. Acceptance of Terms
By accessing and using brightbarkcreative.com ("the Site"), you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please refrain from using the Site.
2. Intellectual Property Rights
All content on the Site, including but not limited to paintings, photographs, graphics, logos, and text, is the property of Bright Dark LLC and is protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is prohibited.
3. User Conduct
You agree to use the Site for lawful purposes only. You are prohibited from:
Violating any applicable laws or regulations.
Infringing upon the intellectual property rights of others.
Uploading or transmitting harmful or malicious content.
Engaging in any activity that disrupts or interferes with the Site's functionality.
4. Product Descriptions and Pricing
We strive to provide accurate descriptions and pricing for all products. However, we do not warrant that descriptions or prices are error-free. In the event of an error, we reserve the right to correct it and to refuse or cancel any orders placed for products listed at the incorrect price.
5. Orders and Payment
By placing an order, you agree to pay the specified price for the product, including any applicable taxes and shipping fees. We accept [list accepted payment methods]. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
6. Shipping and Delivery
We ship products all around the world. Shipping times and costs are provided at checkout. While we strive to meet estimated delivery times, we are not responsible for delays caused by carriers or unforeseen circumstances.
7. Returns and Refunds
If you are not satisfied with your purchase, please refer to our Return Policy for information on returns and refunds. Conditions apply.
8. Limitation of Liability
To the fullest extent permitted by law, Bright Dark LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or purchase of products. Our total liability to you for any claim arising from these Terms of Use or your use of the Site shall not exceed the amount paid by you for the product in question
9. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Tennessee, USA, without regard to its conflict of law principles.
10. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.